24×7×365 Frankfurt Data Center Support
Round-the-clock on-site field support for data center customers in Frankfurt.
Overview
Round-the-clock field support in Frankfurt: emergency dispatch, hands-and-eyes checks and planned work, at any hour, on any day.
Mark your request as an emergency and it is handled first.
Support at a glance
- Availability24×7×365
- LocationFrankfurt · Rhein-Main
- EmergenciesMark your request “Emergency”
- CoversIncidents · hands & eyes · operations · deployments
Emergency Response
- 24/7 emergency dispatch
- Hardware failure response
- Network incident support
- Power-related equipment checks
- Fiber/copper troubleshooting
- Equipment replacement
- Remote-hands escalation
Hands & eyes
Hands & Eyes Support
- Physical equipment inspection
- Port verification
- Cable tracing
- LED/status checks
- Console access
- Power-cycle support
- Hardware replacement
- Photo/documentation support
Inspection, status checks and photos sent back to you
Data Center Operations
- Rack audits
- Cable audits
- Asset audits
- Inventory checks
- Equipment relocation
- Vendor escort
- Delivery support
- RMA handling
- Logistics coordination
Deployment Support
- New rack deployment
- Server installation
- Network equipment installation
- Fiber deployment
- Copper deployment
- Cross-connects
- Migration support
- Decommissioning