Smart Hands & Remote Hands
Your on-site eyes and hands in the data center — when you cannot be there yourself.
Hands & eyes
Hands & Eyes Support
Our engineer works at your rack while your team follows along remotely.
- Physical equipment inspection
- Port verification
- Cable tracing
- LED/status checks
- Console access
- Power-cycle support
- Hardware replacement
- Photo and documentation support
On site for you while your team follows remotely
When You Need Smart Hands
Overnight alert
A server goes offline
Your monitoring shows a server down at 2 AM. We go to the rack, check power and status LEDs, power-cycle the device on your instruction and confirm it is back online.
Link issue
A port keeps flapping
We trace the cable, check the port and patching, reseat or replace the patch lead as you direct, and send you photos of what we found.
Planned work
A part arrives on site
A replacement drive, power supply or SFP is delivered. We receive it, install it to your instructions, label it and report back with photos.
How to Request
Customers can request Smart Hands by email or through our contact form. Emergency requests are handled under our 24×7 support framework.
Include in your request
- SiteData center, hall, rack and position
- TaskWhat needs checking or doing
- AccessTicket or access reference
- ContactWho we report back to