Frequently Asked Questions
Answers about our services, coverage, process and documentation.
What services does Netbios Tech provide?
We provide data center deployment, fiber and copper cabling, rack & stack, server/network installation, hardware replacement, smart hands, decommissioning, and 24×7 field support services.
Where are you located?
We are based in Frankfurt am Main, Germany, with coverage across the Rhein-Main area and Germany-wide deployment capability.
Do you offer 24/7 support?
Yes. We provide 24×7×365 on-site field support including emergency dispatch, hardware failure response, and smart hands.
What fiber types do you work with?
We work with OS1, OS2, OM3, and OM4 fiber types, and support MPO/MTP, LC, and SC connectors.
Can you work as a subcontractor?
Yes. We regularly work as a subcontractor for system integrators, cabling contractors, and infrastructure companies. Flexible engagement models are available.
What DWDM platforms do you support?
Our engineers have experience with Ciena, Infinera, Cisco, and Huawei DWDM environments.
Do you follow customer procedures?
Yes. Our engineers work according to customer-approved MOPs, SOPs, work instructions, and change procedures.
How do I request a service?
Contact us via email at m.uddin@netbiostech.com or use our contact form. For emergencies, mention “Emergency” in your request.
Do you work outside Frankfurt?
Yes. We cover Frankfurt am Main, Offenbach, Eschborn, Hattersheim, Kelsterbach, Raunheim, Rüsselsheim, Darmstadt, Wiesbaden and Mainz, and provide teams for projects across Germany, subject to scope and scheduling.
What documentation do we receive?
Cable labeling, port mapping, test results and photos, as agreed for the job. Documentation is handed over when the work is complete.
Do you handle RMA returns?
Yes. We take care of equipment identification, asset verification, labeling, packing and logistics coordination.
What equipment can you install or replace?
Servers, switches, routers, PDUs, HDD/SSD drives, power supplies and SFP/SFP+ modules, as well as fiber and copper cabling.
Still have questions?
Talk to our team
Tell us about the site and the work. We reply by email with next steps.